Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Please see below for more information on our return policy.

 

 

Returns

All returns must be postmarked within one year of the purchase date. All returned items must be in unused condition, with all original tags and labels attached.

 

 

Return Process

Step One: Contact dan@cartruckelectronics.com for returns.

 

Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned (ie. a refund will not be given for a mileage correction service without the return of the instrument cluster)

 

Please treat the items with care and return them in the condition that they were delivered to you.

 

Replacement or refund can only be processed once we have received all the items to be returned.

 

If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

 

If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs and a 25% restocking fee (as per the above) by crediting your payment card upon receipt of the delivery.

 

Please place the item securely in its original packaging, and mail your return to the following address:

 

Car & Truck Electronics

Attn: Returns

# Order number issued at checkout

1523 Charleston Road

Wellsboro, PA 16901

United States

 

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

 

Exceptions

 

The following items cannot be returned:

•     All items related to the testing or repair of products which is deemed a service provided

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

 

Please Note

 

•        A 25% restocking fee will be charged for all returns

 

 

Questions

 

If you have any questions concerning our return policy, please contact us at:

(570) 404-1268

dan@cartruckelectronics.com